| Customer Feedback
Dear Customer,
Thank you for opening this page. Our endeavor is to constantly improve the quality of service. We would like to upgrade our services to meet your expectations.
We accept your opinion with all humility and strive to rise up to your expectations.
We request you to spend a few minutes of your time to help us improve our service, by recording your comments on our service below:
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| Suggestions
pertaining to your dealing with [ Terminal Name ] :
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| 1. |
Did you get a prompt response on phone? |
Yes
No |
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| 2. |
How
often do you visit a CONCOR terminal? |
Frequently
Sometimes |
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| 3. |
Are
our counter staff prompt? |
Yes
No |
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Are
they helpful ? |
Yes
No |
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Are
they courteous ? |
Yes
No |
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Are they able to explain the rules if you seek any clarification? |
Yes
No |
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Are toilet and drinking water facilities to your satisfaction? |
Yes
No |
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Any
other comment you would like to record about our terminals- |
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| 4.(i) |
Are you satisfied with our transport service- |
Very Satisfied
Satisfied
Not Satisfied |
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| (ii)
What more do you want us to do |
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| 5.(i) |
Are you satisfied with our warehousing facilities? |
Very Satisfied
Satisfied
Not Satisfied |
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| (ii)
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What
more can CONCOR do? |
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| 6.(i)
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Are
you satisfied with our claims settlement process? |
Very Satisfied
Satisfied
Not Satisfied |
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| (ii)
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What more should CONCOR do? |
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| 7.(i)
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Have you ever registered your complaints with us? |
Yes
No |
| (ii) |
With Whom? |
(Name & Designation) |
| (iii) |
Did
you get a prompt response? |
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| 8.
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Any
other comments you would like to make. |
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Thank you. Kindly also fill the following particulars for our future ready reference, enable us to serve you better.
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Name
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Company
/ Organization |
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Address |
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Telephone
No. |
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Email
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